Your voucher will be delivered to you or to the recipient if you choose to specify the recipient's email address.

1. There are no restrictions on when your voucher can be delivered. You can choose to have it delivered instantly or at a later date of your choosing.
2. Delivery of your voucher by email is free of charge.
3. You (or your recipient) will receive an email containing your voucher as you see it in the window above together with a link to download your voucher at any time.
4. Your voucher is loaded with value and ready to spend in accordance with voucher usage terms.
5. After placing your order you will receive a confirmation email that includes your order number together with a link to the voucher if you need to print it.
6. If you have specified a voucher recipient email address other than yourself you will receive notification to confirm when the voucher has been sent by email to your specified recipient.

1. Validity: The voucher is valid for a limited period and can only be used at MUSA Lago di Como. The validity of the voucher cannot be extended beyond the stated expiration date.

2. Reservation: Advance booking is required to ensure the availability of the desired services. When making the reservation, the customer must indicate their intention to use the voucher.

3. Partial Use: If the holder does not use all the services included in the voucher, the unused portion will not be refunded or made available for future use.

Kindly notify us at time of booking that this voucher is to be used, and present it to a member of staff on arrival. This voucher is non-refundable and no refund is available for part-use. 

4. Contact: For any questions regarding the use of the voucher, customers are encouraged to contact the hotel at: [email protected] or by phone +39 3274418687.

Please note: The voucher cannot be used during the hotel’s closure period (from 7th to 25th January ).